I happen to use Evernote for a bunch of my day to day tasks. Recently, Jason Kincaid wrote a blog post detailing his frustrations with it. I’ve not used Evernote long enough to hit any of the bugs described but I’ve certainly encountered my own crop of frustrations.
What’s heartening is the response from Evernote. Firstly, they admit that getting a thoughtfully written demolition of your product is valuable but unpleasant. Secondly, it reveals, at least to me, that Evernote dog food their own product. Finally, it details what they’re planning to do about the points raised. While the whole thing could simply have been knocked together by PR they at least went to the effort.